Performance degradation affecting Uganda Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 17, 2025 - 20:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 17, 2025 - 19:52 UTC

Update

We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.
Posted Oct 17, 2025 - 17:16 UTC

Investigating

We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.
Posted Oct 17, 2025 - 17:06 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).