Performance degradation affecting NFS Zambia Zamtel services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Oct 22, 2025 - 23:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2025 - 20:23 UTC

Update

We are continuing to investigate this issue.
Posted Oct 22, 2025 - 19:42 UTC

Investigating

We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
Posted Oct 22, 2025 - 18:49 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).