Performance degradation affecting Uganda Airtel services

Incident Report for PawaPay

Resolved

This incident has been resolved.
Posted Sep 07, 2026 - 12:02 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Sep 07, 2026 - 09:53 UTC

Update

This is a quick update to inform you that we are experiencing service instability in our Uganda Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 07, 2026 - 07:24 UTC

Update

This is a quick update to inform you that we are experiencing service instability in our Uganda Airtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 07, 2026 - 06:34 UTC

Update

We are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
Posted Sep 07, 2026 - 04:13 UTC

Identified

This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Posted Sep 06, 2026 - 22:31 UTC

Update

We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.
Posted Sep 06, 2026 - 21:44 UTC

Investigating

We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.
Posted Sep 06, 2026 - 10:55 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).