Performance degradation affecting Airtel OpenAPI services

Incident Report for pawaPay

Resolved

This incident has been resolved.

Posted Oct 23, 2025 - 23:14 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.

Posted Oct 23, 2025 - 20:56 UTC

Update

We are still observing instability in the Airtel OpenAPI services and are awaiting resolution from the MMO.

Posted Oct 23, 2025 - 19:25 UTC

Update

We are still observing instability in the Airtel OpenAPI services and are awaiting resolution from the MMO.

Posted Oct 23, 2025 - 19:15 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 23, 2025 - 19:15 UTC

Update

We are still observing instability in the Airtel OpenAPI services and are awaiting resolution from the MMO.

Posted Oct 23, 2025 - 19:13 UTC

Update

We are still observing instability in the Airtel OpenAPI services and are awaiting resolution from the MMO.

Posted Oct 23, 2025 - 19:10 UTC

Identified

We have identified instability in Airtel OpenAPI services. We have escalated this to the MMO for resolution.

Posted Oct 23, 2025 - 18:36 UTC

This incident affected: Zambia MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), Rwanda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Uganda MMO services (Airtel :: Web Deposit, Airtel :: Payout), Malawi MMO services (Airtel :: Web Deposit, Airtel :: Payout), Tanzania MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout), DRC MMO services (Airtel :: Web Deposit, Airtel :: Payout), Gabon MMO services (Airtel :: Payout, Airtel :: Web Deposit), and Congo Brazzaville MMO Services (Airtel :: Payout, Airtel :: Web Deposit).