Performance degradation affecting Cameroon Orange + Intouch services

Incident Report for pawaPay

Resolved

This incident has been resolved.
Posted Oct 25, 2025 - 03:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 25, 2025 - 00:01 UTC

Investigating

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.
Posted Oct 24, 2025 - 17:54 UTC

Update

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 24, 2025 - 17:10 UTC

Update

We are continuing to monitor for any further issues.
Posted Oct 24, 2025 - 16:21 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 24, 2025 - 13:36 UTC

Identified

We have identified instability in Cameroon Orange + Intouch services. We have escalated this to the MMO for resolution.
Posted Oct 24, 2025 - 12:25 UTC
This incident affected: Cameroon MMO services (Orange :: Web Deposit, Orange :: Payout).