Performance degradation affecting Zambia Zamtel NFS services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 24, 2025 - 02:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2025 - 23:33 UTC

Investigating

We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.
Posted Oct 23, 2025 - 21:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2025 - 21:08 UTC

Identified

We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.
Posted Oct 23, 2025 - 18:22 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).