Performance degradation affecting Zambia Zamtel + NFS services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 18, 2025 - 21:11 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 18, 2025 - 18:53 UTC

Update

We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.
Posted Oct 18, 2025 - 18:30 UTC

Identified

We have identified instability in Zambia Zamtel + NFS services. We have escalated this to the MNO for resolution.
Posted Oct 18, 2025 - 18:15 UTC
This incident affected: Zambia MMO services (Zamtel :: Web Deposit, Zamtel :: Payout, Zamtel :: USSD Deposit).