Performance degradation affecting Uganda Airtel services

Incident Report for pawaPay

Resolved

The incident has been resolved. We apologise for the inconvenience.
Posted Oct 16, 2025 - 12:15 UTC

Monitoring

We are seeing improvements in success rates and will continue monitoring the incident.
Posted Oct 16, 2025 - 09:19 UTC

Update

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Oct 16, 2025 - 04:24 UTC

Identified

We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.
Posted Oct 16, 2025 - 04:13 UTC
This incident affected: Uganda MMO services (Airtel :: Web Deposit, Airtel :: USSD Deposit, Airtel :: Payout).